Refund policy

Last Updated: September 21, 2026

Thank you for shopping with us. We want to provide a clear and straightforward shopping experience. This Return & Refund Policy explains the requirements and procedures for returns, refunds, and order-related requests.

1. Return Eligibility

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return:

The item must have been purchased directly through our online store.
The return request must be submitted within 30 days of delivery.
The product must be in its original condition and packaging.
The product should be unused and suitable for return.
Proof of purchase or valid order information may be required.

Items that do not meet these requirements may not qualify for a return.

2. Items That May Not Be Eligible for Return

For product quality and packaging reasons, certain items may not be eligible for return.

This may include:

Opened or used products
Products without their original packaging
Items damaged after delivery due to improper handling
Products purchased from unauthorized third-party sellers
Promotional or final-sale items when clearly identified as such at the time of purchase

If you are unsure whether your order qualifies, please contact our customer service team before sending an item back.

3. How to Request a Return

To request a return, please contact our customer service team with:

Full name
Order number
Email address used when placing the order
Product name
Reason for the return
Photos of the item and packaging, when applicable

Please contact us and receive return instructions before shipping an item back.

Email: vasilunae260@gmail.com

Please do not send a return to an address that has not been confirmed by our customer service team.

4. Return Shipping Costs

Unless an item was received damaged, incorrect, or defective, the customer is generally responsible for return shipping costs.

If an incorrect or damaged item was received, we will review the circumstances and provide appropriate return instructions.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

5. Refund Processing

Once an eligible returned item is received and inspected, we will review the return request.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Actual posting times may vary depending on your payment provider or financial institution.

6. Partial Refunds

In certain circumstances, a partial refund may be available when permitted by applicable law.

This may apply when:

The returned item is not in its original condition.
Original packaging or components are missing.
The item has been damaged after delivery due to improper handling.
The return does not fully meet the requirements of this policy.

Any applicable adjustment will be communicated during the return review.

7. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, incorrect, or materially different from the item ordered, please contact us as soon as reasonably possible.

Include your order number and photos of the item and packaging when applicable. We will review the issue and provide appropriate instructions for a return, replacement, or refund.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be available. In that situation, the applicable return procedure may apply.

9. Exchanges

Exchanges may be handled on a case-by-case basis depending on product availability and the condition of the returned item.

If you would like to request an exchange, please contact customer service before returning your order.

10. Refund Delays

If you have not received an approved refund after the stated processing period:

Check your original payment account.
Contact your payment provider or financial institution.
Contact us with your order number and refund information.

We will assist in checking the status of your refund.

11. Third-Party Purchases

This policy applies to purchases made directly through our online store.

Purchases made through other retailers, marketplaces, or third-party sellers are subject to the applicable seller's return policy.

Please contact the original seller regarding purchases made outside our store.

12. Consumer Rights

Nothing in this policy is intended to limit any rights or protections available to customers under applicable consumer protection laws.

Where required by law, applicable legal requirements will take precedence over this policy.

13. Contact Us

For questions regarding returns, refunds, exchanges, or order cancellations, please contact our customer service team: